Changelog 2026-10-27
Release summary: Facebook and Instagram comment context in KaoJai Inbox, See KaoJai Inbox history windows and upgrade options, and 3 more...
KaoJai Journey
English articles from KaoJai.ai about AI chatbots, unified inbox operations, customer support, booking workflows, and practical automation for business teams.
KaoJai Now Supports MCP — Easy to Set Up via ChatGPT Plugins
Install KJ admin in ChatGPT to find conversations, check bookings, and summarize business data, with a weekly PDF report example.
- tutorials
- mcp
- chatgpt
- claude
- codex
- integrations
- kaojai-ai
How to disable Shopee chat distribution and unlink your shop
Turn off Shopee shop chat distribution, unlink a shop from the Sub-account Platform, and verify that the warning banner disappears before using Omnichat.
- tutorials
- shopee
- omnichat
- inbox
Live and Learn: Let N'KaoJai Learn by Watching Your Team
N'KaoJai learns from your team's everyday work, remembers useful customer context, and proposes company knowledge for human review. Available only through the Pilot Program.
- new-feature
- customer-memory
- ai-chatbot
- customer-service
- early-access
Who handles the next chat? Route work and reply consistently with Automation
Reduce manual chat handoffs with KaoJai.ai Automation. Route new work by channel, account and time, send preset replies, and test rules before enabling them.
- new-feature
- automation
- helpdesk
- teamwork
- customer-service
Kanban Board: See Every Task and Drag to Update Its Status in Helpdesk
See new tasks, work in progress, and cases waiting for customers with KaoJai's Kanban Board. Filter your work and share a view with your team.
- new-feature
- helpdesk
- kanban
- teamwork
The Admin bell: know when a case arrives or work is assigned to you
The KaoJai Admin bell collects assignments and new cases in one place. Open an item to jump to the work, and choose which alerts should also push to your device.
- user-notification
- helpdesk
- admin
- team-workflow
- kaojai-ai
Magic Eyes: Report Bangkok floods together. Nong KaoJai collects the chats, no extra app needed
Magic Eyes is a KaoJai.ai side project that lets people in Bangkok report floods, traffic, and open food spots through the Instagram, Facebook, or LINE they already use, then shows everything on a live map at live.kaojai.ai.
- magic-eyes
- flood
- bangkok
- side-project
- kaojai-ai
Connect KaoJai Admin MCP to ChatGPT, Claude, and Codex
Connect KaoJai Admin MCP to ChatGPT, Claude, and Codex with a Starter plan or higher.
- tutorials
- mcp
- chatgpt
- claude
- codex
- integrations
- early-access
- kaojai-ai
Customize your Chat Widget with your brand colors, logo, and conversation starters
KaoJai.ai Chat Widget now lets you customize the title, subtitle, hover message, color, logo, starter keywords, allowed domains, preview, and setup code.
- webchat
- live-chat
- chat-widget-customization
- website
- unified-inbox
- kaojai-ai
Where Agent Performance metrics sit in a case lifecycle
Case open is T0. The first human reply is T1A. The bot is T1B. Close is T2. Target and SLA count business hours from T0 to T1A, not time to close.
- case-assignment
- helpdesk
- sla
- first-response
- team-performance
- kaojai-ai
KaoJai Admin MCP Search, Upgraded: Find Chats, Bookings, and Help Desk Cases
KaoJai Admin MCP can search conversations, booking summaries, and Help Desk cases in the selected workspace, helping teams find operational context through AI.
- kaojai-admin-mcp
- mcp
- chat-search
- booking-search
- helpdesk
- kaojai-ai
Preset Messages: Arrange Text and Photos in Ready-to-Send Replies
Build Preset Messages with up to four ordered text and photo items, then use question-style titles to contribute clearer AI training data for your team.
- preset-messages
- customer-service
- ai-training
- unified-inbox
- kaojai-ai