Highlights

Facebook and Instagram comment context in KaoJai Inbox

KaoJai Inbox distinguishes Facebook and Instagram public comment threads from private messages with Public labels, original post context and a reminder when composing a public reply, helping support teams recognize which conversations are public.

Features

• See KaoJai Inbox history windows and upgrade options
  • KaoJai Inbox shows when older conversation history falls outside your plan’s history window, with upgrade options for longer access.
  • The default history window is 30 days on Free plans and 180 days on paid plans; custom and unlimited history settings still apply.
• See Cortex learning results from KaoJai Inbox messages
  • You can view Cortex learning results from a message in KaoJai Inbox, so you can check what was learned in context.
• Read the product changelog inside KaoJai
  • You can now read KaoJai’s product changelog in the app to keep up with product updates while you work.

Bug Fixed

• KaoJai identifies Facebook connections that need reconnecting — When a send attempt finds that a Facebook connection is no longer active, KaoJai marks it for reconnection so account admins know it needs attention.

Keywords: Facebook and Instagram public comment context, KaoJai Inbox history retention, Cortex learning results in KaoJai Inbox, KaoJai product changelog, Facebook integration reconnection