Highlights

Let customers book events more easily

A clearer event booking flow helps teams handle events without forcing them into a standard booking setup.

• Event bookings now follow a flow that fits how events are actually managed, instead of being treated like a regular resource booking.
• This makes it easier to set up, review, and follow up on event requests with less manual work.
• Teams can move faster and keep daily operations more organized.

Schedule broadcast campaigns on repeat

Create a broadcast once and run it on a recurring schedule, so promotions and reminders stay on track without redoing the same work.

• You can now create recurring broadcast campaigns directly from the Broadcast page.
• Recurring campaigns are managed separately from one-time sends, so it is easier to keep track of what is active and what is scheduled next.
• This saves time for routine announcements, promotions, and customer reminders.

Give tenants one simple place for chat, booking, and issue reporting

A tenant landing page brings the main actions together, so customers can chat, book, or report issues without switching around.

• Customers can now use a dedicated landing page to start a chat, make a booking, or report an issue from one place.
• This gives tenants a clearer front door for everyday requests and makes it easier for customers to find the right action fast.
• It helps reduce missed messages and keeps service handling more organized.

Features

• Make everyday work feel smoother

  • We refined the experience so common actions feel more natural and easier to complete.
  • This helps teams move through routine tasks faster, with less repetitive work.
  • It also supports a smoother experience for customers and staff alike.

• Find conversations faster

  • Search is now quicker, so teams can locate the right conversation without wasting time.
  • That means faster follow-up when customers ask about past messages or ongoing cases.
  • It helps support teams stay responsive during busy hours.

• Improve onboarding clarity for new team members

  • Updated onboarding guidance to help new team members get started with less confusion.
  • Clearer steps make it easier to understand the workflow and complete tasks correctly from day one.
  • This supports more consistent service and faster response times.

• See booking details while chatting with customers

  • Booking information is now visible in the chat view, so staff can check details without leaving the conversation.
  • This reduces back-and-forth and makes it easier to answer questions on the spot.
  • It helps teams resolve booking-related requests faster.

• View member booking history across tenants

  • Members can now see their booking history across all tenants in one place.
  • This makes it easier to review past activity without checking each location separately.
  • It gives customers a cleaner, more convenient experience.

Bug Fixed

• No public bug fixes this period.

Keywords: AI customer support, business automation, booking management, broadcast campaigns, customer chat, faster response time