When several people look after a group chat, work can stall if it is unclear who needs to take the next step.
In KaoJai.ai Unified Inbox, the team can mention LINE members directly from the reply composer, bringing the relevant person into the same conversation.
Watch the live demo: type @ to mention
Play the video above to see the real flow: open a group conversation, type @, choose a member from the suggestion list, finish the message, and send it with the mention.
When to use it
- Bring the person responsible for a case into a group conversation
- Share context with a teammate without screenshots or repeated forwarding
- Make it clear who needs to see or continue from a message in the group
Mentions do not replace the whole work-management process. They make the starting point of coordination clearer inside the conversation itself.
Try it in the LINE group chats your team handles, so the relevant person can see the context and continue from the same Unified Inbox.