Highlights

Live chat widget for your website

Add a chat widget to your website. Messages appear in your unified inbox and can work with your existing automation across channels.

Features

Check case status via chatbot
- Ask the chatbot for the latest status of a case and get an up-to-date response.
- Reduce back-and-forth by helping customers and agents confirm progress faster.
- Keep support more consistent by giving a clear status update in the chat.
- Keywords: case status, chatbot support, customer service.
Open conversations in the original messaging app
- Use a quick link to jump from the inbox to the same conversation in its original messaging app.
- Make it easier to review context, media, and message history where it was sent.
- Speed up handling by reducing time spent searching for the right thread.
- Keywords: open original chat, conversation link, messaging inbox.
Faster conversation list loading
- Improved how the conversation list loads so it feels quicker and more responsive.
- Smoother browsing when you have many conversations to manage.
- Helps reduce delays during busy support periods.
- Keywords: faster inbox, conversation list, performance.

General reliability fixes — Fixed an issue to improve reliability and reduce unexpected disruptions.