---
title: Changelog 2026-03-24
description: Improvements and fixes from 2026-03-17 through 2026-03-24.
date: 2026-03-24
image: https://public.kaojai.ai/changelog/attachments/2026-03-24/9149f5db-4ca5-48c4-a70e-e8bd9a0826c1-3a8802cc3474.png
tags:
  - changelog
  - chat_module
  - epic_tenant_booking_site
  - general
  - infrastructure_stability
  - issue_tracker
---

# Highlights
## Live chat widget for your website
![Live chat widget for your website](https://public.kaojai.ai/changelog/attachments/2026-03-24/9149f5db-4ca5-48c4-a70e-e8bd9a0826c1-3a8802cc3474.png)

Add a chat widget to your website. Messages appear in your unified inbox and can work with your existing automation across channels.

# Features
- **Check case status via chatbot**
  - Ask the chatbot for the latest status of a case and get an up-to-date response.
  - Reduce back-and-forth by helping customers and agents confirm progress faster.
  - Keep support more consistent by giving a clear status update in the chat.
  - Keywords: case status, chatbot support, customer service.
- **Open conversations in the original messaging app**
  - Use a quick link to jump from the inbox to the same conversation in its original messaging app.
  - Make it easier to review context, media, and message history where it was sent.
  - Speed up handling by reducing time spent searching for the right thread.
  - Keywords: open original chat, conversation link, messaging inbox.
- **Faster conversation list loading**
  - Improved how the conversation list loads so it feels quicker and more responsive.
  - Smoother browsing when you have many conversations to manage.
  - Helps reduce delays during busy support periods.
  - Keywords: faster inbox, conversation list, performance.

# Bug Fixed
- **General reliability fixes** — Fixed an issue to improve reliability and reduce unexpected disruptions.