Changelog 2026-02-03

Chat Module

• Report room setup — Fixed failures when setting report rooms so admins can configure smoothly and customers can keep reporting issues without interruption.
• Chat search navigation — Improved back/forward navigation when switching conversations, helping agents find and return to the right chat faster.
• Admin chat indicators — Added read receipts and typing indicators to time replies better, reducing confusion and improving customer experience.

ChatBot Automation

• Pre-AI message handling — Reduced duplicated/overlapping messages and improved reply selection, boosting response accuracy and overall stability.
• Reset with context — Reset now keeps prior messages as context, making conversations more consistent and reducing repeated questions.
• More reliable image loading — Fixed image loading timeouts to prevent delays when customers send images.
• Multi-channel separation — Improved channel isolation to reduce cross-channel errors and make bot operations easier to maintain.

EPIC: Tenant Chat & eStore

• Mini-app deeplinks — More reliable deep links to the right page, helping customers reach products or chat faster and reducing drop-off during purchase.

Infrastructure & Stability

• Pilot testing environment — Added a safe testing setup for a small user group to reduce risk to live users and increase confidence in releases.

Issue Tracker

• Video preview in issues — Preview videos directly in issue details so agents can diagnose faster and resolve cases sooner.
• Excel export — Export issues to Excel for reporting and tracking, making owner oversight and performance reviews easier.
• Support/report room configuration — Admins can configure support and report rooms themselves, reducing setup effort and missed handoffs.
• Manual ticket creation to report channel — Create and route support tickets manually to the right reporting channel to speed up coordination and follow-ups.