Report room setup — Fixed failures when setting report rooms so admins can configure smoothly and customers can keep reporting issues without interruption.
Chat search navigation — Improved back/forward navigation when switching conversations, helping agents find and return to the right chat faster.
Admin chat indicators — Added read receipts and typing indicators to time replies better, reducing confusion and improving customer experience.
ChatBot Automation
Pre-AI message handling — Reduced duplicated/overlapping messages and improved reply selection, boosting response accuracy and overall stability.
Reset with context — Reset now keeps prior messages as context, making conversations more consistent and reducing repeated questions.
More reliable image loading — Fixed image loading timeouts to prevent delays when customers send images.
Multi-channel separation — Improved channel isolation to reduce cross-channel errors and make bot operations easier to maintain.
EPIC: Tenant Chat & eStore
Mini-app deeplinks — More reliable deep links to the right page, helping customers reach products or chat faster and reducing drop-off during purchase.
Infrastructure & Stability
Pilot testing environment — Added a safe testing setup for a small user group to reduce risk to live users and increase confidence in releases.
Issue Tracker
Video preview in issues — Preview videos directly in issue details so agents can diagnose faster and resolve cases sooner.
Excel export — Export issues to Excel for reporting and tracking, making owner oversight and performance reviews easier.
Support/report room configuration — Admins can configure support and report rooms themselves, reducing setup effort and missed handoffs.
Manual ticket creation to report channel — Create and route support tickets manually to the right reporting channel to speed up coordination and follow-ups.
