Highlights

Inbox alerts for messages, cases, and assignments

KaoJai Inbox now notifies staff about incoming customer messages, new cases, urgent items, and assignments. View assignment, case, and urgent alerts in the notification bell, and choose in-app and web push notifications by category and chat-message scope.

Customize each website Chat Widget

You can now tailor each KaoJai website Chat Widget with your own header text, welcome message, colors, logo, and starter keyword buttons, helping the widget reflect the experience you want visitors to see.

• Manage multiple website widgets independently.
• Use live desktop and mobile previews to check the widget’s appearance before adding it to your site.

Keywords: KaoJai Inbox staff notifications, web push notifications for customer messages, website Chat Widget customization, Chat Widget starter keywords, multiple website chat widgets