Highlights

Booking chatbot handles missing details before quoting or confirming

KaoJai’s booking chatbot now asks focused follow-up questions when key details are missing, while keeping the selected activity, time, and quote context available for confirmation.

Case Management for Inbox support teams

When enabled by an account admin, Case Management lets Inbox teams create and track support cases from customer conversations, assign ownership, and follow each case through resolution.

• Teams can work from personal, unassigned, watched, team, and case-status views.
• Case reporting includes active and unassigned cases, agent availability, and response and resolution measures during configured business hours.

Features

• Manage multiple website Chat Widgets
  • Account admins can create multiple Chat Widgets in Integrations and copy setup code for each website.
  • Each widget can be managed or removed independently.

Keywords: KaoJai booking chatbot, booking quote and confirmation, Inbox Case Management, website Chat Widget setup, multiple website chat widgets