Highlights

TikTok Business DMs now land in KaoJai Inbox

TikTok Business accounts can now connect to KaoJai so customer messages land in the unified inbox and can be handled faster.

• Customer-initiated TikTok Business DMs now appear alongside LINE, Facebook, Instagram, Lazada, Shopee, and other channels.
• Replies can be sent from the inbox with admin or AI support, reducing manual back-and-forth.
• Reply-window and message-limit issues now surface clearly, so teams know when a message could not be sent.

Features

• TikTok Shop products and orders now connect to chat

  • TikTok Shop now brings products, order updates, and customer messages into KaoJai, keeping commerce context in one place.
  • Product import and order notifications now sit closer to the conversation, so teams can answer with the right context.
  • This keeps sales and support work in the same workflow and reduces tool switching.

• Create chat tags faster, with cleaner avatar and product fallbacks

  • When a searched tag does not exist, the dialog now offers a create option using the typed text.
  • Avatar initials now render consistently across inbox views, especially for short or incomplete names.
  • Order status cards no longer show empty product previews when image or title data is missing.

Bug Fixed

• Fixed chat navigation and search so results stay in sync — Fixed chat navigation so switching conversations, using mobile back, and searching no longer causes full-page reloads or stale results.
• Fixed LINE disconnect status in integrations — Disconnecting LINE now updates the connection status correctly, so it no longer appears connected after removal.

Keywords: TikTok Business messaging, TikTok Shop integration, unified inbox, AI customer replies, customer messaging, order notifications