Bug Fixed

• Lazada is back on one shared integration — Fixed an issue that split Lazada into separate paths. Lazada now runs through one shared connection again, making chat and commerce easier to manage in one place and reducing extra steps for the team.
• Chatbot outcome tracking is now more accurate — Fixed a problem where chatbot results were being mixed with session status and reply behavior. Outcome data is now stored more clearly, giving teams a better view of what the chatbot resolved and what still needs follow-up.

Keywords: chatbot, customer support, integration, omnichannel, Lazada integration, conversation analytics