Highlights

Event bookings are now easier to manage

You can now handle event-style bookings more cleanly, so teams spend less time forcing events into the wrong booking flow and more time serving customers.

• Event bookings now follow a more suitable flow instead of being treated like standard resource bookings.
• This makes it easier to manage events, reduce confusion, and keep daily operations moving smoothly.
• Teams can follow up faster with fewer manual steps and less back-and-forth.

Recurring broadcast campaigns

Set up a broadcast once and let it run on a recurring schedule, making it easier to stay in touch with customers without rebuilding the same campaign every time.

• Admins can now create recurring broadcast campaigns from the broadcast page and manage them separately from one-time sends.
• This is useful for reminders, promotions, and regular customer updates that need to go out on a schedule.
• It cuts down repeated setup work and helps teams keep communication consistent.

Features

• KJ Slackbot

  • Now you can handle check-in and payment compensation tasks more smoothly from chat.
  • This helps teams respond faster without jumping between tools.
  • It keeps daily support work clearer and more consistent.

• Smoother everyday workflow

  • We made the experience easier for common tasks, so people can finish work with less friction.
  • The result is less repetitive effort and a smoother handoff from one task to the next.
  • That means faster service for customers and less admin overhead for the team.

• Faster search in chat

  • Search now feels quicker when you need to find past conversations or details.
  • This saves time for support teams handling busy inboxes.
  • It helps users get answers faster and avoid digging through long chat histories.

• New onboarding note added

  • A new onboarding note has been added to help guide the next step more clearly.
  • This makes it easier for new team members to follow the right process from day one.
  • Clearer onboarding means fewer questions and less back-and-forth later.

• Booking details now appear in chat

  • Booking information is now easier to see directly inside the conversation view.
  • This helps staff answer questions faster without switching screens.
  • It keeps booking support connected to the same place where customers are already talking.

Bug Fixed

• No public bug fixes this period.

Keywords: chatbot, customer support, faster response time, unified inbox, booking automation, broadcast campaigns