Highlights

Features

• Easier access via LINE Mini App
  • You can open and use the booking experience more easily through LINE Mini App.
  • Common steps feel smoother and quicker to complete.
  • This helps reduce repetitive work and improves the overall customer experience.
  • Keywords: LINE Mini App, booking experience, customer experience.
• Broadcast messages to groups
  • Send one message to a group so everyone receives the same update at once.
  • Useful for announcements, reminders, and time-sensitive updates.
  • Helps teams communicate faster and stay consistent.
  • Keywords: group broadcast, team messaging, customer support.
• New career page
  • A refreshed careers page makes it easier to explore open roles.
  • Improved layout helps you quickly find key information.
  • Designed to be clearer and more readable across devices.
  • Keywords: career page, job openings, company careers.
• Appointment reminders for customers
  • Customers can receive reminders about upcoming appointments.
  • Helps reduce missed appointments and last-minute confusion.
  • Keeps communication timely and consistent.
  • Keywords: appointment reminder, booking notifications, customer communication.
• Clear “working” status while the bot replies
  • The chat now shows a clear loading/working status while an ongoing session is processing.
  • Helps agents and customers know a reply is on the way.
  • Reduces uncertainty during longer responses.
  • Keywords: typing indicator, chat status, bot responses.
• Manage linked accounts in contacts
  • View linked accounts directly on a contact’s details page.
  • See key information like display name and recent activity for each linked account.
  • Unlink accounts when needed to keep records accurate.
  • Keywords: linked accounts, contact management, CRM contacts.

Bug Fixed

• Improved content source coverage for search and answers — Improved reliability so content is picked up more consistently, reducing interruptions for users.