Highlights

Features

• Improved performance as usage grows
  • Improved background checks to keep access consistent and secure.
  • Helps the app stay responsive as your data and activity increase.
  • Day to day, you should notice smoother workflows and more consistent support operations.
  • Keywords: performance improvements, scalability, smoother workflows.
• Draft chatbot replies no longer cause skipped conversation history
  • Draft chatbot replies now stay as drafts without moving the conversation forward.
  • This keeps the visible conversation history in the correct order for your team.
  • Helps reduce confusion during follow-ups and improves support consistency.
  • Keywords: chatbot drafts, conversation history, customer support.

Bug Fixed

• Analytics overview and sender breakdown display — Fixed an issue where overview cards and sender breakdown could show inconsistent results.
• Improved stability for certain actions — Fixed an issue that could cause some actions to fail unexpectedly.