Highlights

Personalized landing page for your booking site

Set up a branded landing page with your own subdomain or custom domain, plus simple personalization like colors and page styling.

Smoother booking creation with clearer summaries and quicker entry points

Creating bookings is now more straightforward, with a cleaner flow, helpful summaries, and faster ways to start a new booking.

Conversation insights: sentiment and important notes

The system can now detect sentiment and flag key moments worth remembering, helping you follow up with more context.

Give feedback to improve AI responses

You can now rate and comment on AI responses to help improve quality over time.

AI suggestions, drafts, and context in one side panel

A new side panel brings together AI suggestions, draft replies, related info, and conversation insights—so you can respond faster with confidence.

New billing page for subscriptions and top-ups

Manage your plan and usage in a new billing experience, including subscriptions and top-ups in one place.

Features

• More chat history used for better context
  • Uses a larger amount of recent conversation history when generating responses.
  • Helps keep replies consistent and reduces the need to repeat information.
  • Improves day-to-day handling of longer, ongoing customer conversations.
  • Keywords: conversation context, chat history, consistent replies, customer support.
• Faster filtering and clearer tracking views
  • Added quicker filters and easier date selection to find cases by time period and type.
  • Separated test cases so they don’t mix with real work and metrics.
  • Improved visibility of key totals to help teams track progress at a glance.
  • Keywords: issue filtering, case tracking, date filters, support metrics.

Bug Fixed

• Fixed duplicate conversations in the recent list — Recent conversations no longer appear as duplicate entries.
• Cleaner draft behavior when closing smart replies — Draft and related actions now clear correctly when you close the smart reply view.
• Issue details now show correctly in shared messages — Issue details now display properly when shared in message format.