Highlights

AI chatbot now works across more messaging channels

Connect additional messaging channels and use the same AI chatbot experience across them. You can also enable the chatbot skills you want for your team.

Chat with customers from Lazada

You can now receive and reply to customer messages from Lazada in one place, helping you respond faster and keep conversations organized.

Features

• Choose your chatbot response style
  • Help the chatbot match your team’s tone by learning from past human replies.
  • Set a custom response style for each workspace or brand.
  • Deliver more consistent, on-brand answers for customers.
  • Keywords: chatbot response style, customer support, brand voice.
• Smoother, more consistent in-app actions
  • Improved how the app keeps track of what you’re doing while you work.
  • Common actions now feel more predictable across screens and steps.
  • Helps teams move faster with fewer interruptions.
  • Keywords: workflow improvements, user experience, productivity.
• More reliable message syncing
  • Improved message syncing to reduce interruptions during peak usage.
  • Helps keep incoming conversations flowing even when traffic spikes.
  • Supports more consistent response times for customer chats.
  • Keywords: message sync, omnichannel chat, reliability, customer support.

Bug Fixed

• Image reading is more reliable — Fixed an issue that could cause image reading to fail in some cases.
• Prevent duplicate page connections — Fixed an issue where the same page could be added more than once.