แก้บั๊ก Push Media — แก้ปัญหาฟีดแบ็ก AI ไม่สำเร็จ และชื่อ/รูปผู้ใช้แสดงผิด เพิ่มความถูกต้องและความเชื่อมั่นในการใช้งาน
Booking Module
Conflict bookings — Overlapping bookings are now recorded and flagged instead of skipped, improving payment/check-slip checks and reducing missed cases.
Chat Module
Queued image uploads — Images show as thumbnails and send only when you press Send, preventing accidental sends and improving control.
Conversation list refresh — A cleaner layout saves space and makes search/settings faster, helping agents handle chats more efficiently.
Older messages loading — Fixed endless loading when scrolling up, so you can reliably view full history and find context faster.
ChatBot Automation
Bot waits for humans — The bot won’t jump in while an agent is actively handling the case, reducing duplicate replies and improving customer trust.
Custom response style — Tenant owners can adjust tone and personality in the UI, keeping replies consistent with the brand.
Better triage stability — Improved routing and change management for triage, reducing misrouted cases and manual rework.
Improved AI feedback — Easier helpful/not-helpful feedback with comments, supporting faster improvements and clearer follow-up.
CheckSlip
Multi-booking handling — Conflicting bookings are now saved with a conflict status instead of skipped, making reviews more complete and reducing overlooked slips.
EPIC: Integrations
Multi-page/account support — Connect and manage multiple pages/accounts per channel, keeping inbox work separated and easier to organize.
Instagram connection — Manage Instagram direct messages in one place, reducing app switching and speeding up responses.
Ticket details in LINE — Agents can open ticket details from LINE without leaving the app, cutting coordination time.
Infrastructure & Stability
More reliable sign-in — Authentication improvements reduce unexpected logouts and access issues, keeping work uninterrupted.
Stronger monitoring — Better visibility into issues helps resolve incidents faster, improving uptime and reliability.
Faster AI issue tracing — Improved event tracking shortens investigation time when AI behavior is abnormal, reducing downtime impact.
Issue Tracker
Real-time UI updates — Internal notes and updates refresh without manual reloads, reducing repeated work and missed changes.
Better alerts and group info — Clearer notifications and group details help agents stay on top of conversations and tasks.
Push Media bug fixes — Fixed failed AI feedback and incorrect customer name/avatar display, improving accuracy and confidence.
