Bot response feedback — Customers can rate bot replies more easily, helping improve accuracy, reducing agent follow-ups, and increasing customer satisfaction.
Chat session feedback — Add 👍/👎 per chat session so owners track quality, agents resolve faster, and customers share feedback with less effort.
Video thumbnails in messages — More reliable video thumbnails reduce confusion, improve message clarity, and strengthen trust in customer communications.
EPIC: Integrations
Social chat channel integration — Support a popular social messaging channel in the inbox so agents work in one place, owners track conversations, customers contact you easily.
Conversation source icons — Show channel icons on conversations/messages to prevent misrouting, speed up replies, and reduce team errors.
Contact profile auto-fetch — Automatically display contact name and avatar so agents recognize context faster, owners review quality, and customers get more personal support.
Integration setup wizard — Clearer setup steps reduce configuration time, lower reliance on technical staff, and get teams running sooner.
General
Chatbot reset — Easier chatbot reset option helps recover quickly from issues, reducing downtime and support workload.
Image loading reliability — Improved image handling prevents broken images, speeds up pages, and keeps customer experience smooth.
Infrastructure & Stability
Overall reliability — Internal improvements help fix issues faster, reduce outages, and keep service consistent for agents, owners, and customers.
Automated release notes — Regular, automated changelog publishing helps owners stay informed and agents communicate updates consistently to customers.
AI quality evaluation — Better testing data improves response accuracy, reduces incorrect answers, and increases trust for owners and customers.
Monitoring and troubleshooting — Enhanced system health checks detect issues earlier, reduce recovery time, and limit impact on daily operations.
