Growth changes what a platform needs to be ready for. More businesses, more conversations, more teams, and more data arrive every day.
To prepare KaoJai.ai for its next stage of growth, we are taking a planned 30-minute maintenance window from 02:30–03:00 ICT to upgrade the database. During this window, the KaoJai Admin console will be temporarily unavailable.
This is a planned, bounded change. The purpose is simple: create more room for usage, strengthen reliability, and prepare the foundation to welcome more businesses and users around the world.
What is happening during the 30-minute window?
We will upgrade the database for higher usage between 02:30–03:00 ICT. During this window, the Admin console will be temporarily unavailable. After the upgrade, we will verify the system before returning Admin access to normal.
Follow the latest updates on the KaoJai System Status page.
Why upgrade now?
We do not want to wait until growth becomes a constraint before preparing for it. Upgrading the database ahead of demand gives us more room for:
- More businesses and workspaces
- More conversations arriving across multiple channels
- More teams working in the same platform
- Future product and service improvements
Preparing before we reach a limit helps us grow deliberately and reduces the chance that internal changes become a problem users have to carry themselves.
Scaling is an architecture decision
Supporting more users is not only about adding more resources. A growing system also needs an architecture where each change can be planned, bounded, observed, and improved step by step.
That is the direction we are taking with KaoJai.ai:
- Make room for growth — prepare capacity before demand becomes a bottleneck.
- Keep boundaries clear — make it possible to maintain one part without treating the whole platform as one fragile system.
- Change incrementally — reduce the risk of large changes and make results easier to verify.
- See problems early — use system status and operational signals so the team can respond to the right issue.
The goal is continuity: let the platform absorb growth without turning every capacity improvement into a major interruption. When a maintenance window is necessary, we want it to be clear, planned, and as short as possible.
From Thai businesses to users around the world
KaoJai.ai began with a focus on helping Thai businesses manage customers more simply, reliably, and with better context. But the challenge of serving customers across channels, languages, and time zones is not limited to one country.
We want to welcome more businesses and teams from more regions. This database upgrade is one foundational step in expanding responsibly, while keeping the experience easy to use and dependable as more people rely on it.
What should users do?
- Schedule work that requires the Admin console outside 02:30–03:00 ICT.
- Check the KaoJai System Status page during the maintenance window.
- Wait for the completion notice before returning to the Admin console.
Frequently asked questions
Why does the Admin console need to be temporarily unavailable?
Some database upgrade steps require a short pause in Admin-console access so the change can be applied and verified safely.
How long will the maintenance take?
The announced window is 30 minutes, from 02:30–03:00 ICT. If anything changes, the System Status page is the source of truth.
How does this upgrade support growth?
The database supports a large part of the platform’s data and operations. Preparing it for higher usage gives us more room to build and serve more customers before capacity becomes a constraint.
How is KaoJai.ai preparing to welcome global users?
Global growth requires more than capacity. It also requires reliability, observability, and an experience that stays easy to understand across regions and working hours. This upgrade is one part of that foundation, not the whole answer in one release.
Where can I find the latest status?
Follow the KaoJai System Status page, which is the primary source for updates during scheduled maintenance.
Thank you for growing with us
Thirty minutes is a short window, but the reason behind it is long-term: preparing KaoJai.ai for the next stage of growth. We will keep designing the platform to scale deliberately, minimize disruption, and make it easier for businesses to keep serving customers as they grow.
If your business is growing, we are ready to grow with you—and we are excited to welcome more users from everywhere who need customer operations that are simple, reliable, and understanding.