Single processing — Fixed duplicate handling when messages are flushed immediately, reducing repeated replies, lowering agent workload, and improving customer accuracy.
CheckSlip
Flexible Thai name matching — Ignored Thai honorific prefixes when matching account names, reducing false payment failures and increasing successful confirmations.
Core Admin Console
Join existing tenant — New users can join an existing tenant or create a new one right away, speeding onboarding for owners and agents.
Improved logout — More reliable sign-out across multiple login methods, improving security and reducing stuck-session issues for agents and customers.
EPIC: Integrations
Facebook page connection to unified inbox — Easier page connection so agents can reply from one place, owners get smoother operations, and customers get faster responses.
Login-based page linking — Smoother page linking for sending/receiving messages, reducing setup steps and missed conversations.
LINE sign-in — Prepared LINE login support to reduce password friction and speed access for owners, agents, and customers.
EPIC: Tenant Chat & eStore
LINE login for chat & store — Improved LINE authentication connection to reduce login issues and make access smoother for agents and customers.
Growth
Public status page updates — Updated the public service status page to improve transparency, reduce support questions, and help owners communicate outages faster.
