---
title: "Live and Learn: Let N'KaoJai Learn by Watching Your Team"
description: N'KaoJai learns from your team's everyday work, remembers useful
  customer context, and proposes company knowledge for human review. Available
  only through the Pilot Program.
date: 2026-10-12
author: KaoJai.ai Team
image: /_astro/cover-en.pEhCFrD6.png
related_videos: []
related_articles:
  - 2026/09/preset-messages-text-and-photos
  - 2026/09/case-assignment
tags:
  - new-feature
  - customer-memory
  - ai-chatbot
  - customer-service
  - early-access
aliases: []
unlisted: false
---

Every day, your admins answer questions, explain products, and help customers solve problems. Those conversations contain useful customer details and business knowledge your team builds through real work.

What if N'KaoJai could learn from the work your team already does, without you having to turn every conversation into a new lesson?

Meet **Live and Learn**, a new capability that lets N'KaoJai learn by observation, watching eligible conversations and your admins' work in KaoJai.ai.

**Available only to Pilot Program participants.** [Apply to join the Pilot Program](https://admin.kaojai.ai/settings/pilot-program).

## Your team works as usual. N'KaoJai learns along the way.

Think of a new teammate learning beside your team: noticing what an admin explains, what a customer needs, and which details are worth remembering for next time.

Live and Learn brings that approach to eligible conversations, gathering useful learning into two kinds of memory.

You do not need to prepare a lesson for every topic or copy each reply into a teaching session. Enable the feature and let your team keep helping customers as usual. N'KaoJai observes and gathers useful context over time.

## 1. Customer memory

Every customer has different needs. One may prefer an evening call. Another may be looking for a product for a small room. Someone else may have a follow-up your team still needs to handle.

Customer memory keeps useful details as context for looking after that customer, without requiring approval for each memory.

For example, a customer might say, “I can't take calls during the day. Could you contact me after six?” N'KaoJai may remember that preference so the team has it available for future follow-up.

This memory belongs to the customer's context. An individual preference does not become a rule for everyone.

## 2. Company memory

While helping customers, admins often explain information the rest of the team can reuse, such as service details, warranty terms, or frequently asked questions.

N'KaoJai gathers potentially useful information into knowledge proposals for your team to check.

**Company memory waits for human approval before shared use.** The business owner or an administrator decides which proposed information is correct, appropriate, and worth keeping as company knowledge.

For example, an admin might explain a warranty process clearly in a conversation. N'KaoJai can propose saving that explanation. Your team checks that it reflects the current terms before approving it for reuse.

| | Customer memory | Company memory |
| --- | --- | --- |
| What it keeps | A customer's needs and context | Business information the team can reuse |
| What it supports | Continuing care for that customer | Shared knowledge for the team |
| Does it need approval? | No approval for each memory | Owner or administrator review and approval |

## Less work turning conversations into lessons

Business knowledge already develops during everyday work. Live and Learn helps useful conversation details last beyond a single exchange, whether they concern one customer or information the whole team could use.

N'KaoJai observes and gathers the learning. People remain responsible for checking company knowledge. Learning becomes part of the team's normal work.

The feature learns periodically from eligible conversations. It does not remember every message or produce new memories immediately after each chat.

Your team can still use [Preset Messages with text and photos](/en/blog/2026/09/preset-messages-text-and-photos/) for consistent replies. For work that needs follow-up or a handoff, [Case Assignment](/en/blog/2026/09/case-assignment/) keeps responsibility clear.

## Let N'KaoJai learn alongside your team

Live and Learn is available only through the **Pilot Program**, where feedback from participating businesses helps us improve the feature.

If you would like N'KaoJai to start learning by watching your team, [apply to join the Pilot Program](https://admin.kaojai.ai/settings/pilot-program).

Enable it, keep working as usual, and let N'KaoJai observe and learn along the way.


## Related articles

- [Preset Messages: Arrange Text and Photos in Ready-to-Send Replies](/en/blog/2026/09/preset-messages-text-and-photos/)
- [Case Assignment: Turn Customer Chats into Trackable Work](/en/blog/2026/09/case-assignment/)
- [Who handles the next chat? Route work and reply consistently with Automation](/en/blog/2026/10/tenant-automation/)