---
title: Changelog 2026-03-17
description: Improvements and fixes from 2026-03-10 through 2026-03-17.
date: 2026-03-17
image: https://public.kaojai.ai/changelog/attachments/2026-03-17/0772e9e6-0b0d-4a8d-be9e-c928a507a309-fbbbb44e63fd.jpg
tags:
  - changelog
  - booking_module
  - chat_module
  - chatbot_automation
  - core_admin_console
  - epic_rag_internal_knowledge
  - general
  - infrastructure_stability
---

# Highlights
## Chatbot Playground
![Chatbot Playground](https://public.kaojai.ai/changelog/attachments/2026-03-17/0772e9e6-0b0d-4a8d-be9e-c928a507a309-fbbbb44e63fd.jpg)

Try out the skills you’ve enabled and customized—so you can see how your bot answers before going live, including knowledge from your library.

## New onboarding wizard
![New onboarding wizard](https://public.kaojai.ai/changelog/attachments/2026-03-17/ae66d569-6040-4991-9265-bca8e6513bda-c04a2234d2ed.png)

Set up your AI chatbot in 3 simple steps—faster, clearer, and easier to follow.

## Knowledge library + FAQ skill for smarter answers
![Knowledge library + FAQ skill for smarter answers](https://public.kaojai.ai/changelog/attachments/2026-03-17/8c5a0554-16ab-4cdd-aea3-67d11b03bdc7-4e7dd251a052.png)

Create a knowledge library from your company content and let the bot answer FAQs more accurately and consistently.

# Features
- **Faster, more reliable incoming messages**
  - Incoming messages are now handled in a way that reduces delays and timeouts.
  - This helps keep replies consistent—even during busy periods.
  - Keywords: message reliability, faster responses, chat stability.
- **Turn saved replies into instant FAQ answers**
  - Use your existing saved replies as a knowledge source for common questions.
  - The bot can answer repetitive FAQs automatically, with less manual copy‑and‑paste.
  - Keywords: FAQ automation, saved replies, faster customer support.
- **More dependable availability updates**
  - Improved how availability updates are processed to reduce delays.
  - Helps keep booking status accurate when there are many changes.
  - Keywords: booking reliability, availability updates, smoother operations.
- **Human takeover for smoother handoffs**
  - When a human agent starts replying, automated responses pause automatically.
  - This prevents the bot from interrupting and keeps conversations clear.
  - Keywords: human handoff, agent takeover, customer support.
- **Improved scalability for consistent performance**
  - Background processing has been improved to handle growth more smoothly.
  - You’ll see more consistent performance during high traffic.
  - Keywords: performance improvements, scalability, platform stability.
- **More reliable message processing during busy chats**
  - Improved how multiple messages are handled when they arrive close together.
  - Reduces the chance of a new message being missed during ongoing processing.
  - Keywords: message processing, chat reliability, missed messages.
- **Role-based access in the admin experience**
  - Admin screens now better match what each role is allowed to do.
  - Helps teams stay organized by showing the right actions to the right people.
  - Keywords: role-based access, admin permissions, team management.
- **Smarter automated agent for structured conversations**
  - Improved automated conversations with clearer rules and safer handling.
  - Better at asking for missing details before taking the next step.
  - Keywords: AI agent, automated conversations, customer support automation, guided chat.

# Bug Fixed
- **Improved link handling in the installed app** — Fixed an issue where some links could open incorrectly, improving reliability.
- **Ticket creation now supports more images** — Fixed an issue that prevented creating a ticket when too many images were attached.
- **More complete capture of missed messages** — Fixed an issue where some missed messages weren’t collected properly.
- **Chat history displays correctly on more tickets** — Fixed an issue where chat history could appear incorrect for some tickets.
- **Onboarding availability checks are more accurate** — Fixed an issue where availability checks during onboarding could be unreliable.
- **Media sending is more reliable** — Fixed an issue that could cause media messages to fail or behave unexpectedly.
- **Improved alert escalation reliability** — Fixed an issue to ensure urgent alerts escalate more reliably when needed.
- **Cleaner issue list layout** — Fixed styling and layout issues on the issue list page for a clearer view.